SimpleFAQ Help
Frequently Asked Questions and Help for the SimpleFAQ component
Unfortunately, due to repeated and persistent spamming of this area, I have had to close it to new FAQ submissions. If you wish to ask for support, please submit your question via the 'Contact Us' page. If it is of general relevance, I will then post the question and reply in the FAQ. |
|
|
|
| You support Joomla, do you also support Mambo? |
 | I have not tested Mambo compatibility after 4.5.1 as I have limited time for this and have decided to follow the Joomla path. I am keeping the component free and if it starts to fail on Mambo, hopefully someone will give me feedback including required changes. I am happy to try and track both Mambo and Joomla, but I only have time to maintain a Joomla test server. |
| How are the questions ordered? |
| In V1.x
Alphabetically. I suggest you include a number in the Question title to force the order.
In V2.x
Ordered in the administration console |
| Entry and Page count |
| Is there someway to disable the entry and page count displayed a the top of the page?
Not easily in the current version as the pagecount is integrated with the page navigation. |
| How do I sort Questions alphabetically in 2.x like 1.x does? |
| When I first released the component I was overwhelmed with people asking me to change the sort order away from alphabetical. hence, I implemented the full ordering capability in the back end.
This is the first time I have been asked specifically for alphabetical. The only way at present is via the admin panel and manually fixing the ordering how you want it. |
| What is the current release number? |
| See the Free Products page for version history and current release information. |
| Can I have multiple FAQs? |
| There is an option in the administration interface to set up a solitary category or a multiple category FAQ.
If solitary, then the first category automatically opens. It will be the only one visible.
If multiple, then the component will first open a list of FAQ categories and the user can then click to the FAQ of interest. |
| How do I get support? |
| You can send me an email using the 'Contact Us' menu item on this web page. We will try and help wherever we can.
As I have a work schedule which occasionally takes me out of contact for 2 or 3 weeks then please be patient. However, I will endeavor to answer all questions as soon as possible. |
| WYSIWYG Editors |
| I disabled the wysiwyg editors because an earlier version of TinyMCE was causing untold problems for many people on many components. I decided to play it ultra safe. However, this is something I need to readdress now new versions are available. There is the possibility still in the backend commented out in the code:
To enable WYSIWYG editing in the administration. In /administrator/components/com_simplefaq/admin.simplefaq.html.php, comment out line 176 (TEXTAREA) and uncomment line 178 (EDITOR call). (precise line numbers may vary slightly as I'm looking at my latest dev. version)
However, the code needs adding in the front end manually. The next release will add this as an option. |
| Cannot find filesave.png |
| This is one of the standard mambo icon files, not part of SimpleFAQ. You should find it under <your mambo dir>/administrator/images from 4.5.2 onwards. |
| Can I display a single category from a link or menu? |
| Yes, I use the same category mechanism as many other Mambo components. You need to add a parameter to your calling url or menu item called catid with the Category ID as its value. This can be found in the Categories section of SimpleFAQ in the admin backend.
As an example, consider:
your url/index.php?option=com_simplefaq&task=display&catid=83
(if you use SEF paths, it would be /catid,83/) |
| My menu link for a subFAQ when using multiple FAQs opens the wrong submenu? |
| I have a question about the menu links - so far, I have linked the overall component as a main menu link, and each category of FAQ is listed underneath that as submenu links.
Now, those categories are also listed under other main menu links, as they relate to other categories of the site and should be accessible from there also.
But when I click on the submenu link from one of the other main menu links, it closes that submenu and opens the one under FAQ - regardless of
where the user is coming from.
Is there a fix for this?
I'm afraid this is not a specific problem with SimpleFAQ but with the Menu system in Joomla. It is a fairly well documented problem related to
the ItemID property (but without any well documented fixes!). However, in this case I can suggest one.
When you create the menu item (I presume
as a URL), it will already have an ItemID in the path. However, in the menu manager you should see an ItemID column after Access. This contains the actual ItemID for that menu entry. Edit the entry URL to contain that ItemID and your problem should go away. |
| How can I right-align my questions? |
| Justifications and things like that are features of your mambo template (theme), and not the component itself. Ths is true of many parts of Mambo and allows you to change your look and feel on a site wide basis. All components and modules should try their best to be style neutral and inherit styles from the chosen template.
I'm afraid you need to start digging into the css page for your theme. As with many other components, I use styles such as .sectiontableentry for the answers, and the questions are just plain old html anchors. |
| Are the FAQs searchable? |
| There is a seperate Mambot available for global searching and a basic search facility in the component below. However, these have not been tested after mambo451 |
| Why after that insert the character \' causes problems |
| This seems to be a genuine bug. I will wrap the reply with escape characters better - expect a fix shortly |
| Is it possible to moderate the FAQ questions in some form |
| Yes, within the configuration of the component in the admin interface is the ability to select whether a submission is auto-approved or not. If set to NO, then the administrator will receive an e-mail notifying of a new Q(+A) and will have to review the submission and decide to publish or not.
Also, admins can edit submissions at any time. You can also control many other variables such as whether guests can post or only registered users, etc. |
| I added 2 questions in a faq but it still shows, no entrys in category |
| Please ensure you have enabled multiple FAQ categories in the admin panel (Show Categories) and also that the questions have been published; this depends upon your approval settings for FAQs in the admin panel. |
| Can I add some words in metadata? |
| You only get access to the content section of a page. META tags will be in the header and I know of no Mambo/Joomla method for adding them from content. |
| Can I insert pictures? |
|  Yes, by including the html markup. In a future version we will add proper media management, but for present we can do this with std html img tags.
|
| How to install french language in simplefaq |
| SimpleFAQ uses a global Mambo / Joomla variable to read the language files stored in the component installation directories. Several languages (including french) are shipped with the product and further files are available (Mamboforge). |
| How to remove advert ( SimpleFAQ V2.01) |
| I am not sure which advert you refer to? |
| How can i make subcategory? For example: 1.Arcon 1.1.Arcon/3DConvert 1.2.Arcon/Roof |
| This is a Mambo/Joomla limitation. The categories within SimpleFAQ are the native system categories and I have no control over them. |
| Why won't graphics show up for categories? |
| Despite there being code in the back end for adding a graphic to each catgory (standard Mambo core code), SimpleFAQ does not yet support this graphic in the front end display. |
| I need translate simplefaq fields: answer, question...? |
| I have an xml file in Administrator/components/mambelfish/contentelements/simplefaq.xml and it allows me translate in backend but I can´t see the translation in frontend ¿?
The product does not fully support mambelfish yet.
To translate the front end, you need to use the appropriate language file or add another if your language is not currently present.
|
| How to change the Registered Users Only message |
| When someone tries to submit a question and they aren't registered how can I make the "You must login or Register" Text statement be a Link to the login and registration components?
In the language files there is a definition for this text: _SIMPLEFAQ_ONLYREGISTERED. You could change this entry as you wish. |
| How to update SimpleFAQ? |
| Simply go to my page for Free Products and you will be able to download the latest version. If you are updating an existing installation, please read the Upgrade.README.txt file in the zip. |
You support Joomla, do you also support Mambo?