SimpleFAQ Help
Frequently Asked Questions and Help for the SimpleFAQ component
Unfortunately, due to repeated and persistent spamming of this area, I have had to close it to new FAQ submissions. If you wish to ask for support, please submit your question via the 'Contact Us' page. If it is of general relevance, I will then post the question and reply in the FAQ. |
|
|
|
| The page navigation is not working in the admin insterface |
 | There was a bug in the administration interface that prevented the component from paging correctly. This is fixed in v2.11 |
| I cannot list more than 50 questions |
| There was a bug in the administration interface that prevented the component from displaying more than 50 entries. This is fixed in v2.11 |
| Comments |
| I've enabled the comments function from the backend, but users can not submit comments from the front end. Am I doing something wrong? |
| Published questions are not showing |
| I try to submit a couple of questions but nothing shows under the category.
The FAQ category is published, the questions are published (as far as I can see on mambo), Show Categories is YES, but nothing I change in the admin setting seems to make a difference. Can you help?
Yes. The usual reason for this is that you have tried to create a link to a menu from within the screen where you edit/create a simpleFAQ category. The category screens are standard Mambo/Joomla screens and SimpleFAQ is not fully understood by the core, hence these menu links do not work. If you create a menu link here, when you click it, no questions will show.
The correct way to link to the component is to create a menu entry in the main menu manager either direct to the component, or via url if you copy a specific category url link from the front end. |
| Is it possible to customize the submit/cancel buttons? If so, how? |
| I use the same buttons as every Mambo component, linked from the main directory. Therefore you could substitute them in the main Mambo images area, but this would affect every component in your system |
| How to make newest questions-anwers first? |
| By default, newest questions appear first. The order in which answers are added does not affect the order of display.
All questions can be reordered in the admin panel.
In the future I intend to add a parameter to control whether new questions appear first or last by default. |
| Published questions and answers are not shown (MySQL 5.0.18) |
| The usual reason for this is that you have tried to create a link to a menu from within the screen where you edit/create a simpleFAQ category. The category screens are standard Mambo/Joomla screens and SimpleFAQ is not fully understood by the core, hence these menu links do not work. If you create a menu link here, when you click it, no questions will show.
The correct way to link to the component is to create a menu entry in the main menu manager either direct to the component, or via url if you copy a specific category url link from the front end.
Please also check you have enabled multiple categories in admin if you are using them. |
| How do I make the (TEXTAREA) box be treated as normal text, rather than HTML? |
| Having the textarea interpret html tags is seen as a feature as this allows you to embed images etc. in your answers.
If you wish to enter an html tag for raw display rather than interpretation as HTML, you can substitute the 'less than' sign with the character substitute : <. Here is an example: <p> |
| How to have the answers appear below questions like it is here ? |
| An option in the configuration screen - index mode |
| So if someone wanted to |
| they could ask a stupid question and respond here with a stupid answer thereby making the site look foolish ? ? ?
I'd recommend removing the include answer box when posting question, makes no sense at all.
-----------------------------------------
It is a choice you have in the configuration. If you want to, you can remove the answer box, you can also require approval before posting. It depends upon your site. Here, I choose to let people post answers too to test the component. |
| How do I alter the email text sent to the poster? |
| There are several variables in the language files that can be edited to change the text. These are:
_SIMPLEFAQ_ADMINMAILHEADER
_SIMPLEFAQ_ADMINMAIL
_SIMPLEFAQ_USERMAILHEADER
_SIMPLEFAQ_USERMAIL
_SIMPLEFAQ_MAILFOOTER |
| Why can't people write long questions? |
| How can I increase the length? The questions from our members keep getting cut off.
Answer: This was a design choice. I restrict the questions to 80 characters maximum as I intend the questions to list in a compact manner. As I have done here, you can always continue the question into the answer box if more details are needed but the idea is to make the question short and focused.
If you really want to edit, you will need to alter quite a few files, specifically the forms in submit.php, admin.simplefaq.html.php and also alter the database table to increase the field length. |
| Can simplefaq be used with Modxcms ? |
| http://www.modxcms.com
-----------------------
I would not think so as I use many calls to the standard Mambo/Joomla API which modxcms will not provide. |
| Does SimpleFAQ work with SEF-Advance from Emir Sakic? |
| I have not written the sef_ext.php required, but I see now reason why it should not be compatible. Has anybody written one? If so, let me know and I will add it to the distribution. |
| Is there any possibility to hide category in the form and use only one category? |
| Yes, use the Show Categories parameter in the administration interface. |
| Is there a plan to be able order your FAQs by hits, like the original Mambo does? |
| It would really help keep track of what issues people are concerned about.
------
I have not considered this. I will look at the way Mambo does it and see if it is easy to add. Unfortunately I do not get much time to work on SimpleFAQ at present though. |
| Can I remove the "SimpleFAQ v2.11" text and link from the pages? |
| No answer entered yet |
| On Your name i see ARRAY. If i write my name, i still get it like ARRAY. Can anyone help |
| No answer entered yet |
| In the E-mail send to the user I can't translate 'Name' and 'Text' in language.php |
| No answer entered yet |
| Is it possible to show Index with horizontal style? |
| No answer entered yet |
| Clicking save answer in the backend causes error and does not upload. |
| No answer entered yet |
| No Notify to webmaster e-mail |
| At the Publishing Tab in the Admisistrator area I put Notify webmaster: on 'Yes', also a valid e-mail address I typed at Webmasters email but no e-mail will arrive after someone is sending a question. What did I wrong? I'am using Version: V2.11 simplefaq. |
| J!1.5 compatibility |
| any plans to make this component J!1.5 compatible? |
The page navigation is not working in the admin insterface